Committed to protecting customers with the following return policy and guarantee:

the product is damaged (Because of the supplier) The product is not damaged.
In the first 7 days of innovation


no fee

Free returns, free shipping.
The first 3 months warranty does not support product returns.
How to transfer returned goods to tape imported from Japan:

After receiving the return request, pack the product in its original condition before receiving the product (including gifts and accessories that come with the main product) and take it to the nearest VNPOST post office for delivery. Multi-purpose blender.

Sorry, we currently do not support home delivery.

I. Reason for receiving a refund
1. Products meet the requirements of return and exchange.
– The product delivered is incorrect in terms of quantity, information and model compared to what was ordered.

– The product is damaged due to a manufacturer's error. (technical failure, design error, content, hidden error/internal error, different from the published quality standards of Multi Function Blender (Kinosun Japan) or error during delivery (deformation, scratch, impact, crack, etc.).

2. Changes to customer terms of use:
– Kinosun multi-function blender from Japan returned due to changing customer needs. However products accepted for exchange are subject to business policy at the time of customer request.

II. Requirements for returned products
1. Conditions for returning goods:
– This product is not included in the limited list of Japanese Kinosun Multi-Purpose Blenders.

– Complete product/service (manual, warranty card…) and free gift (if available)

- The product is not dirty. no strange smell no signs of use or no information (if the product has a storage device)

– The customer also confirms his purchase at the Kinosun Japan blender (order number, purchase order, delivery receipt). bank statement...)

2. Product return and exchange period
– Unless otherwise stated in the product/service introduction on the Kinosun Japan blender website, the customer has 03 days from the date of receipt of the product to submit a return request.

3. Product return cost
– For products that are replaced due to the fault of Kinosun Japan blenders or their suppliers. Customers will get a free replacement and free shipping to the location listed on the return form.

– For products that are returned due to a change in the customer's usage, unless the product reference states a return fee, the customer will not be charged and will have to pay the shipping cost according to the instructions of Kinosun Japan's shipping policy sent to the desired address

Third, Refund Terms
1. Refund Principle
– The refund method will depend on the customer's payment method at the time of purchase. Kinosun Japan Multi-Purpose Blender will, if possible, change the method at the customer's request.

– Refunds when customers use promotional codes (coupons): In special cases where refunds are accepted by Kinosun Japan Multi-Purpose Blender. If the customer uses the Japanese Kinosun Multi-Function Blender coupon, the coupon value is non-refundable. The customer has already used But only the amount actually spent by the customer at the time of purchase will be refunded.

2. How to pay back
Priority support:

– Customers can continue to buy other products at Kinosun Japan Multi-Purpose Blender.

– Refund via bank account: 2 – 5 working days

– Cashback at Kinosun Japan Multipurpose Blender stores (not valid for purchases outside Hanoi)

Kinosun Blender Japan does not refund cash for goods between cities: it is important to refund by customer's bank transfer.

If the product is returned due to a change in the customer's request, Kinosun Japan Multi-Purpose Blender will refund the funds to the customer's card/account. or otherwise at the discretion of Japan Kinosun Multi-Purpose Blender.

3. Processing time
– Macinsta will send the refund request result to the customer via email or/and SMS within a maximum period of 02 working days from the date of receipt of the product from the Kinosun Japan blender.

– If the return request meets the requirements of Part II, the Kinosun Japan blender will process the refund to the customer from the return within the following time:

with non-bank payment method Customer will receive refund within 5-7 business days.
Via bank payment method: Kinosun Japanese Blender will complete the refund process within 2-3 working days.
Return and Refund Policy

RETURN TERMS AND CONDITIONS